Managing Performance and Driving Results

Distinctive Opportunity

The world’s largest wholesale distributor of computer products, Ingram Micro, was operating under roughly 100 different performance management processes at one time. The corporation required a single performance management system to streamline and manage a multitude of processes and content, without sacrificing quality.

Creative Talent Strategy

Ingram Micro partnered with Creative Metrics to develop and implement a sophisticated solution, specifically tailored for Ingram Micro. This on-demand system, which links directly to Ingram Micro’s present HRIS system, offers Ingram Micro’s employees and managers a single point of reference to set objectives, align goals, provide feedback and conduct meaningful appraisals.

Creating a highly individualized experience, Creative Metrics incorporated all of Ingram Micro’s complex business rules and dozens of their role-specific competency models under a single platform that affords managers the flexibility to self-determine the timing of reviews, (weekly, monthly or bi-annually). Performance management is now an on-going and dynamic process throughout the organization. The system encourages managers to periodically conduct one-on-one meetings with direct reports and share feedback on a regular basis. It provides a convenient location for managers and their direct reports to track progress, update goals, record one-on-one discussions and store performance notes.

Based on Ingram Micro’s behavioral and functional competencies, writing assistance/comment suggestions are readily available to increase the speed and efficiency of the evaluation process. Creative Metrics links each competency within the system to a set of development suggestions to help employees take immediate action based on feedback and performance appraisals.

Goal alignment functionality allows organizational, departmental and team goals to be cascaded to relevant parties. Senior management can monitor goal alignment and make necessary adjustments with the help of online utilization reports. By connecting individual goals to business objectives, Ingram Micro has aligned workforce efforts and gained employee commitment to the fulfillment of strategic objectives.

Dynamic Business Result

With the implementation of Creative Metrics’ performance management system, Ingram Micro has simplified its performance management process, driven frequent communication between employees and their managers, enhanced the quality of manager feedback, and increased overall engagement in the performance management process.

Placing an enhanced focus on strategic talent management, Ingram Micro’s net income grew by 49% and profits increased by over $6 billion in the past two years. Ingram Micro is currently utilizing Creative Metrics’ Performance Management System in four countries worldwide.